Refund policy

Thank you for shopping with Day Trip Supply. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. Order Cancellations

You may cancel your order at any time before it has been shipped. To request a cancellation, please contact us immediately at returns@daytripsupply.com with your order number. Once an order has been shipped, it can no longer be cancelled, but you may initiate a return in accordance with our return policy below.

2. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests made after this window will unfortunately not be eligible for a refund or exchange.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition that you received it.

• It must be unworn or unused, with all original tags attached.

• It must be in its original packaging.

• You must provide the receipt or proof of purchase.

3. How to Start a Return

To initiate a return, please contact us at returns@daytripsupply.com.

• Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted and will not be eligible for a refund.

• Return Shipping Costs: Except in cases of defective or damaged goods, the customer is responsible for all return shipping costs.

4. Restocking Fees

To cover processing and logistical costs, all eligible returns are subject to a restocking fee:

• Large or Oversized Items: A 20% restocking fee applies to large items (e.g., furniture, heavy equipment, or items requiring special freight).

• The applicable fee will be deducted from your final refund total.

5. Damages and Issues (Immediate Action Required)

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at returns@daytripsupply.com so that we can evaluate the issue and make it right.

• Our Damage Policy: If an item is proven to be damaged upon arrival, we will provide a replacement at no cost to you.

• No Return Necessary for Damages: Once photographic proof of the damage is verified, you may dispose of the damaged item; you do not need to ship it back to us.

6. Sale Items

Unlike many retailers, we do accept returns on sale items, provided they meet the standard eligibility criteria and are returned within the 30-day window.

7. Non-Returnable Items

Certain items cannot be returned for health, safety, or customization reasons:

• Perishable goods (such as food, flowers, or plants).

• Custom products (such as special orders or personalized items).

• Personal care goods (such as beauty products).

• Hazardous materials, flammable liquids, or gases.

• Gift Cards: We cannot accept returns on gift cards.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you may make a separate purchase for the new item.

9. Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, you will be automatically refunded on your original payment method within 10 business days, minus the applicable restocking fee.

• Processing Time: Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.

• Inquiries: If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at returns@daytripsupply.com.