Frequently Asked Questions
Can't find what you are looking for? Please contact us.
Shipping & Delivery
How long will it take to get my order? (Answer: 1–3 business days for processing, plus carrier transit time.)
Do you offer free shipping? (Answer: Some vendors charge for shipping, but our branded products offer free shipping.)
Can I track my package? (Answer: Yes, a tracking number is emailed once the order ships or view in your account.)
Do you ship to P.O. Boxes or Military Addresses? (Answer: No, we require a physical residential or business address.)
Do you ship internationally? (Answer: Currently, we only ship within the United States.)
Returns & Refunds
What is your return policy? (Answer: 30 days from the date of delivery.)
Are there any return fees? (Answer: Yes, items with return fees will be marked in the product page. Customers cover return shipping. )
Can I return a sale item? (Answer: Yes, sale items are eligible for return as long as they meet the 30-day requirement. Otherwise it will be marked at final sale.)
How long does it take to get my refund? (Answer: Usually within 10 business days after we receive and inspect the return.)
Damages & Issues
What if my item arrives damaged? (Answer: Contact us at support@daytripsupply.com with photos. We will send a replacement at no cost, and you don’t need to ship the broken one back.)
What if I received the wrong item? (Answer: Contact us immediately so we can send the correct product to you.)
Orders & Payments
Can I change or cancel my order? (Answer: Because we process orders quickly, we may not be able to cancel once it's placed. Contact us ASAP.)
What payment methods do you accept? (Answer: List your accepted methods like Visa, Mastercard, AMEX, PayPal, Apple Pay, etc.)
Is my payment information secure? (Answer: Yes, our store is powered by Shopify and uses industry-standard encryption.)
Products
Are the colors in the photos accurate? (Answer: We try our best, but screen settings can vary. Refer to the product description for details.)
What do I do if an item is out of stock? (Answer: You can sign up for restock notifications on the product page.)